These terms apply any time you make a booking to attend one of our classes, purchase one of our passes, or purchase one of our memberships. If anything in this document differs from what you have been told by our People, this document will take precedence.

We reserve the right to add to, change or remove our operational procedures from time to time. These changes include but are not limited to changes to operating hours, opening days, closing for refurbishment or public holidays, and amending class types, styles, teachers and times All changes will appear on our website or in the studio.

We do not allow any personal items such as posters, crystals, phones, photographs, bags or any personal affects on any students Yoga Mat. Please silence phones & watches.

All items should be placed away, at the side of the studio or in the baskets provided

The studio is a neutral, Trauma informed space, and Teachers reserve the right to ask anyone who does not adhere to our health and safety conditions to leave the studio.

Animals are not permitted in the studio.

* Leaving class early without a medical reason is strongly discouraged.

* Life Yoga is not responsible for the safekeeping of your belongings

* You agree that you have been examined by a qualified medical practitioner within the past six months and have been found by such practitioner to be in good physical health and physically able to perform all yoga exercises.

* Classes at Life Yoga may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.

* You will follow all instructions given to you by Life Yoga teachers and you acknowledge that any failure to do so will be at your own risk and may cause injury.

* Life Yoga is in no way liable for any injury, loss of property or death resulting from attending our studio.

* By booking into a class you automatically agree to the above terms & conditions.

MEMBERSHIP TERMS

On entering a membership agreement with Life Yoga, your membership payment of $39/week will continue on a weekly basis until terminated. All terms and conditions agreed to in this membership will apply until your membership is terminated.

MEMBERSHIP INCLUSION

Your Life Yoga membership allows you unlimited yoga classes plus discounts to various events, immersions and retreats (discount is automatically applied)

SUSPENSION OF MEMBERSHIP

You may elect to suspend your membership for a period of 30 days in a year. Suspension requests must be submitted by email to [email protected] 3 days ahead of your intended suspension period. Extensions to suspension periods will be reviewed on a case by case basis. Your pause days are calculated from your joining date, not the calendar year.

TERMINATION OF MEMBERSHIP

Your membership may be cancelled by giving 3 weeks notice. Cancellation notices should be submitted in writing and delivered by email to [email protected]

Weekly payments will continue to be deducted until the 3-weeks notice has expired and your termination date is effective

* A 10 Class Pass has a 6 month expiry and cannot be extended, transferred or paused. You are able to cancel classes without penalty up to one hour BEFORE the classes scheduled run time.

* Casual classes cannot be cancelled, refunded or transferred. They are a non-refundable booking.

* Life Yoga does not offer refunds, transfers, suspensions or extensions on your bookings/memberships for change of mind. In the case of injury, illness, change of address or any other reason please apply in writing to arrange a resolution.

* The Class Passes and Membership are discounted for the purpose or encouraging regular attendance and you pay less for this privilege.

By booking into a class you automatically agree to the above terms & conditions.

All classes/workshops/events and memberships are non transferable or refundable. Missed classes/workshops and events will not be refunded or credited.

The fee paid by me for participation in Life Yoga classes, workshops or events is non-refundable. Life Yoga in their sole discretion may grant refunds to me without prejudicing any of their rights. 

Life Yoga reserves the right to cancel any students membership, pass, event, or retreat booking, without explanation. Refunds will be given at the studios discretion.

Child Safety Officer : Mel Champion

Our policy guides staff, volunteers and students on how to behave with children in our organisation. The policy focuses on how we can promote childrens’ participation in our organisation and make it safer for them.

Life Yoga Goulburn supports the active participation of children in our yoga classes and workshops.  We listen to their views, respect what they say and involve them when we make decisions, especially about matters that will directly affect them.

We promote respect, fairness and consideration for all staff, volunteers and students.  All staff, volunteers and students have a more senior officer assigned to support and supervise their work.  All new staff, volunteers and students will receive a copy of the Life Yoga Goulburn Child Protection Policy.

All teachers must provide their certificate of insurance and Working With Children Check.

Children can raise complaints with their teacher, and teachers will report all complaints to the Child Safety Contact person.

Our policy will be placed on the website for all students and the parents and guardians of children to view.  Children and parents joining our program/s will receive a copy of the Policy, Code of Conduct and Dealing with Complaints process via email.

This Policy is reviewed annually.

The Life Yoga Goulburn Complaints Handling Policy ensures that users, suppliers or third parties have the right to the principles of fairness, accessibility, transparency, responsiveness, accountability and constructiveness.

Life Yoga welcomes feedback, both positive and negative, from users or suppliers. This allows us to correct any problems with our service, to learn how to improve our service quality and to maintain positive relationships with our clients, students and teachers.

The policy sets out the procedures for dealing with complaints concerning Life Yoga classes, courses, events and administration of our activities.

Life Yoga is committed to a fair and just system for responding to complaints and grievances. This policy ensures complaints are dealt with sensitively, confidentially, effectively and promptly.

Making a complaint

(1) Informal Complaint

Clients, students, teachers and other users of Life Yoga are, in the first instance, invited to raise their concern / complaint informally with the individual concerned, another teacher or the organiser who has responsibility for the subject in question.

Informal complaints may take the form of:

– An expression of dissatisfaction within a broader discussion

– An issue being raised verbally or by email, perhaps without the use of the word ‘complaint’

In such circumstances, Life Yoga will endeavour to understand the nature of the issue being raised and establish whether or not this can be resolved easily. If the issue cannot easily be resolved by the individual in receipt of the communication, they are encouraged to contact another appropriate Life Yoga representative.

If the matter is not satisfactorily resolved, the complainant is invited to make a formal complaint.

(2) Formal Complaint

If the issue has not been resolved satisfactorily through informal channels, the complainant is invited to make a formal complaint in writing, by letter or email [email protected]. Depending on the nature of the complaint, it should be directed to the appropriate recipient via:

– The Owner of Life Yoga, Mel Champion; or

– The supplier or third party

Response to Formal Complaints

Formal complaints will be acknowledged within seven working days.

Life Yoga aims to respond to any complaint within 28 working days, but this will depend on the nature of the investigation required. Should the investigation extend beyond this time period, the complainant will receive written notice of this.

Procedure for Handling Complaints

A) Investigation of complaints

The complaint should initially be investigated by the Owner of Life Yoga and/or the supplier or third party, depending on its nature. This will include a request for information from the person about whom the complaint was made and make a recommendation as to further investigations, depending on the seriousness of the matter.

B) Formal complaints against Life Yoga teachers

1. A meeting will be convened to investigate the complaint in whatever way they consider appropriate, including interviewing the complainant, and decide on the action to be taken. Action to be taken may include the Owner of Life Yoga to observe the teacher in a class situation.

2. A report with recommendations will be made.

3. In the case of a complaint being upheld, the teacher concerned will be notified by writing. Advice will be provided, leading to agreement on the nature of the improvements to be made and how these are to be demonstrated.

4. If this strategy fails to produce the desired change/improvement, the Owner of Life Yoga will recommend, that the teacher be directed to undertake further relevant training.

5. A review will determine whether the issues identified have been resolved.

6. Should this work not lead to a satisfactory outcome, the supplier or third party may propose that the teacher be removed from the schedule.

7. Whatever the final outcome, the Owner of Life Yoga will write to the complainant with a copy to the teacher involved, explaining what action has been taken.

8. Full written records will be kept of the entire procedure.

C) All other complaints

Complaints concerning any other aspect of Life Yoga business (e.g. administration) will be investigated in a way that is proportionate to their nature.

The Owner of Life Yoga will investigate the complaint and may include mandated training or mentoring, or a change in policy or procedure.

Record-Keeping

A report must be kept on file for the record of all complaints.

Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following the Life Yoga Privacy Policy and the supplier or third party’s relevant policies and procedures.

LIFE YOGA GOULBURN of 70 Fitzroy Street, Goulburn, NSW 2580, Australia, (ABN 60 681 787 916) (we, our, us or Life Yoga Goulburn) complies with the Privacy Act 1988 (Cth) (Privacy Act) and the applicable Privacy Principles in the Privacy Act when handling personal information. We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.

Collection:

We collect personal information for the purposes of delivering our products and services and communicating with Customers regarding our services through the Life Yoga website located at www.lifeyogagoulburn.com (Website).

We collect personal information:

-from users – when they register an enquiry, book a class through the online booking form or purchase a Life Yoga class/event/retreat/workshop;

-when we receive enquiries through the Website and when the Website is otherwise accessed or used.

The kind of personal information we may collect will depend on who you are (e.g. a customer or supplier) and the nature of your interaction with us, and may include your full name, email address, company name, billing information and other personal information. If you do not provide us with all the information we request, we may not be able to deliver our services.

Consent:

By engaging us or registering your details on our Website, agreeing to the Customer Terms and Conditions or Supplier Terms and Conditions and/or using the Website or supplying documents to us, you consent to us collecting, using and disclosing your personal information for the purposes specified in this Privacy Policy.

Use:

We will use any personal information collected to provide our services, operate the website, send you our newsletter, respond to feedback and complaints, communicate with purchasers and suppliers, develop new services, enforce our terms and conditions with you, and address potentially prohibited or illegal activities. If you are a supplier, we will use your personal information to email you to accept your offer to provide services, correspond with your personnel in relation to the provision of services and pay your invoices.

In all cases, unless you have opted out, you consent to us using your personal information for direct marketing purposes in order to tell you about our services. We may contact you by mail, telephone, email or SMS to market our products and services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.

Disclosure and sharing:

When a product is purchased, we may disclose the customer’s personal information to the supplier. We may also disclose personal information to third parties for purposes associated with a purchase and to third party service providers we engage to help us deliver our products and services and for marketing purposes. We will only disclose personal information to additional third parties with consent or if permitted or authorised to do so by law. Some places outside of Australia may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in Australia. By submitting personal information to us, you acknowledge that, provided we have used your personal information in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties located overseas who receive and process your data.

Data security and quality:

We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it. To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.

Cookies:

We may use “cookies”; technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before.

You can modify your browser to prevent cookie use – but if you do this, our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.

In the course of serving advertisements to the Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Privacy Policy, but is subject to their own respective privacy policies.

Access, correction and complaints:

You can request, and we will provide you with access to, any personal information we hold about you (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them.

Transfer in certain circumstances:

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties.

Changes to this Privacy Policy:

This Privacy Policy forms part of the agreement between you and us (either in your capacity as a customer or a supplier). We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on the Website. Depending on the nature of the change, we may announce the change on the home page of the Website or by email (if we have your email address). However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of thisPrivacy Policy, as amended from time to time, in whole or part, you must terminate your use of the Website.  

Contact us:

If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact us at [email protected]

For further information on your privacy rights go to: www.privacy.gov.au.

Life Yoga Golden Ticket – Terms & Conditions

Thank you for sharing the Life Yoga love. The Golden Ticket is a heartfelt way to say thank you for helping to grow this special community. Every time you share the studio with your friends and family, you’ll go into the draw to win one of two incredible prizes.

The PrizesThe winner of the Golden Ticket will choose between: A place on the Life Yoga Retreat in Bali – 1-7 May 2026 (valued at over $2,800) OR 6 months of Unlimited Studio Membership at Life Yoga (valued at over $1,000)

PLEAESE NOTE - The retreat prize covers your retreat cost only. It does not include airfares, travel insurance, airport transfers or personal spending money.The studio membership prize is not transferable, not redeemable for cash and will begin on 1st May, 2026 (or the date your paid membership would expire), regardless of the winner’s current membership status.💛 

HOW TO ENTER

You’ll receive one entry each time you share Life Yoga with your world. This might look like sharing a post or story on Instagram or Facebook about your experience, bringing a friend to class (they’ll need to take a selfie with you and register), wearing your Life Yoga merch somewhere public (take a snap!), leaving a thoughtful Google review or any other creative act that spreads the word

Once you’ve shared, simply take a screenshot or photo and send it to [email protected]

Please include your full name and a contact number so we can contact you.

ENTRY PERIOD & DRAW

Entries are open now and will close 8 weeks prior to the May 2026 Bali Retreat. The winner will be drawn and announced at that time via email and on our social media platforms. Eligibility & Guidelines - Open to current or past Life Yoga students, aged 18+ Multiple entries are welcome (and encouraged) — the more you share, the more chances you have. Entries must reflect genuine, respectful sharing and align with the Life Yoga vibe: community, kindness and authenticity. Life Yoga reserves the right to verify entries and exclude any that don’t feel aligned. This giveaway is not affiliated with or endorsed by Facebook, Instagram or Google. We can’t wait to see the beautiful ways you share Life Yoga with your circle — and to celebrate someone very special with this golden reward. With love, Ash & The Team www.wearelifeyoga.com